At Victoria Marketing, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help with a simple and transparent return and refund process.

Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within 14 days of receiving your order.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons. Clearance or final sale items are also non-returnable unless they arrive damaged or defective.

Return Process
To request a return, please email our customer service team at support@victoriamarketing.site with your order number and reason for return. Once your request is approved, we’ll provide you with return instructions.

Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos of the issue so we can resolve the problem quickly by offering a replacement or a full refund.

Late or Missing Refunds
If you haven’t received a refund after 7 business days, please check with your bank or credit card provider first. If you still need assistance, contact us at support@victoriamarketing.site.

Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return your original purchase and place a new order.

Contact Us
For any questions about your return or refund, please reach out to us:
Email: support@victoriamarketing.site
Address: 118 Grayceland Dr, Lemont Frnc, PA 15456

Phone: +1 717 943 9134